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Refund And Return Policy

Cancellation and Refund Policy

1. Any cancellations to the order shall be made before assigning the ScooDeler to claim refund of the paid amount. No full refund shall be made once the ScooDeler has been assigned to you.

2. Cancellation of order shall be made with selection of a reason for cancellation that will be highlighted during the process.  

3. Once the cancellation has been initiated after a formal order cancellation request is received on the application, the said amount will be credited in the account wallet from where it can be reused and it will be reflected in the account within 5 to 7 working days.

4. Refund shall be made under following conditions:

  • a. Order was cancelled.

  • b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )

  • c. If there is any complaint regarding the condition of the item being delivered, we will inquire about the same and if it is found to be true, the customer will receive an adequate refund.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

6. In case of Cancellation post assigning of a ScooDeler, minimum INR 10 charge will be applicable.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to ScooDel account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund ScooDel shall have the deciding hand.

10. ScooDel may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the ScooDel application.

11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at support@goscoodel.com